|
Technical
Questions
Meeting Questions
Sharing Documents/Desktop Questions
Live
Chat Questions
Other Questions
Q: Are there any minimum
system requirements?
A: You need to have
a high speed internet connection ( at least 56k
or faster Internet connection), such as DSL or
Cable. Microsoft Internet Explorer and at least
Windows 95, 98, 2000, or XP.
Q:
Does VideoLive support Mac OS, Solaris, and
Linux?
A: Not currently,
it will be released in phase 2.
Q:
How much bandwidth does this program use?
A: The program
resides on our server so there is zero bandwidth
space used.
Q:
Do I need to download any additional software?
A: No. The program
automatically installs itself the first time you
set up a meeting. The attendee does not require
any downloads or additional software.
Q:
What do I do if the video freezes?
A: Click on the
video button again
Back to Top
Q:
How do I add guests to my address book?
A: Click on Email
Management and a drop down menu will appear. Add
new email addresses for your guests.
Q:
What do I need to host or attend a meeting?
A: Both the
presenter and guest need to have a high speed
internet connection. No additional software is
needed.
Q: How
do I schedule a meeting?
A: Click on schedule
a meeting. Then name the meeting, set date and
time.
Q:
Can I kick uninvited guests out of the meeting?
Q:
Can I cancel or reschedule a meeting?
A: Yes. Click on the
Schedule a meeting and hit the reschedule or
cancel button.
Q:
Can there be more then one presenter at a time?
A: No
Q:
Can I pass control of my PC to a remote attendee
while web conferencing?
A: Not yet, but this
feature is coming.
Q: Can
I change the time zone?
A: Yes, you set the
time zone the meeting is scheduled in.
Q:
Can I control who is speaking?
A: Yes, by accepting
or rejecting the hands up. If a guest wants to
talk or show his video, he will “raise his
hand”.
Q:
What is the maximum number of participants that
can join a conference?
A: Unlimited,
however, it is recommended to only view 6 guests
at one time to avoid screen clutter. If
you do allow more, the additional guests can be
seen by scrolling down.
Q:
What if I can’t see the PowerPoint presentation?
A: You must click on
the View button to view presentations or the
presenter’s desktop.
Back to Top
Q: Can I choose to share a single application or
my entire desktop?
A:You can do either.
Q:
What type of files can I share?
A: You can share
virtually any document or application you have
on your computer.
Q: Does everyone in a training session need the
file or application that I want to share?
A: No. Only the presenter in the training
session must have the file or application on his
or her computer. Other attendees in the session
need not have the file or application on their
computers.
Q: Can I transfer files to another user?
A:No?
Q: Can I modify a document while I am sharing?
A: Yes, you can work
on it just like you normally would.
Q: How do I share a PowerPoint Presentation?
A: Click on the
Presentation button while in the meeting.
Q:
Can I show animation and slide transitions in
presentations?
A:No.
Q: Can I view an attendee’s computer screen
while web conferencing?
A: Not yet, but this
feature is coming soon.
Q:
Sometimes images we're sharing don't look as
clear as they should. Why?
A: Attendees may see degradation in the quality
of some images as the VideoLive compression
algorithm automatically compensates for slow
connections.
Q: Can I chat with others while presenting?
A: The guest may
chat with only the presenter, but guests are not
allowed to chat with each other.
Q: I can't see
my chat box?
A: You must allow
pop-ups to be able to chat.
Q: Can I broadcast my messages or keep them
private?
A:No. You may only chat privately with the presenter.
Q: Can I shut
off the chat?
A:Yes
Back to Top
Q: Can I charge guests for my seminar?
A: Yes. Just have
your guests pay first in your Paypal account and
then send them the link to your meeting.
Q: How do I know I’m in the right meeting?
A: Each meeting has
a name.
Q: How do I invite guests to a meeting?
A: When you schedule
a meeting, you choose guests to send an
automatic email invitation.
Q:
Can I use Internet phone (VOIP) for audio during
a meeting?
A: Yes, Internet phone—also called Internet
telephony or voice over IP (VOIP)—is available.
To use Internet phone, ensure that your computer
has the following:
a supported sound card
sound driver
speakers or headphones
a microphone
If your computer is running Microsoft Windows,
you can determine whether it supports Internet
phone by creating a short voice recording using
Windows Sound Recorder. If the recording is
successful, you can use Internet phone during a
session.
Q: Which video cameras are supported?
A: You can generally use any video camera, or
webcam, that connects to either a USB or
parallel port on your computer.
Back to Top
|